Summary

  • We only collect the data needed to run the features you use: drafting, scheduling, and publishing content to your social media accounts.
  • We do not sell personal data, and we do not use data from social media platforms for advertising.
  • You can disconnect a social media account, delete your Kelola Konten account, or ask us to delete your data at any time.

Who we are

Kelola Konten is a social media planning and scheduling service available at app.kelolakonten.com, operated by the Creativism team in Indonesia. In this policy, "we" means the operator of Kelola Konten and "you" means the person using the service.

Kelola Konten is built on the open source software Postiz. The application source code is publicly available on GitHub.

Information we collect

Account data

When you sign up, we store your email address, organization name, name, profile photo (if you upload one), and your password as a hash, so nobody, including us, can read the original password. If you sign in with Google, we store your email address and Google account ID.

Social media accounts you connect

When you connect a channel, we store the access token issued by the platform, the account or Page ID, and the name, username, and profile photo of that account. The details for each platform are listed under Facebook, Instagram, and Threads and Google and YouTube.

Content you create

Text, images, videos, publishing schedules, internal notes, team comments, and approval status are stored so your team can manage them and so they can be published on schedule.

Technical data

Like most web services, our servers log IP addresses, browser type, and access times for security, abuse prevention, and troubleshooting.

Waitlist

Before sign up opened, some people left their email on the waitlist on this website. That email, the role they selected, and the sign up time are only used to send the updates they asked for.

Data from Facebook, Instagram, and Threads

Kelola Konten uses the official Meta APIs. We only request the permissions needed for the features you use, and you see the list of permissions on Meta's consent screen before you approve it.

PlatformData we receiveWhy we need it
Facebook PageThe list of Pages you manage, plus the name, ID, picture, and Page access token of the Page you chooseTo show your Pages so you can choose one, then publish the posts you schedule to that Page
Instagram (Business or Creator account)Account ID, username, name, profile picture, and access tokenTo publish the photos, videos, and carousels you schedule to that account
ThreadsAccount ID, username, profile picture, and access tokenTo publish the threads you schedule to that profile

If you use the analytics or comments features and grant the related permissions, we also read post and account insights (such as reach and engagement) and the comments on posts published through Kelola Konten, only to show them to you inside the app.

We do not sell data received from Meta, use it for advertising or ad profiling, pass it to data brokers, or use it for any purpose other than the features you request. Our use of this data follows the Meta Platform Terms.

Data from Google and YouTube

If you sign in with Google, we receive your name, email address, and Google account ID to create and open your account. If you connect a YouTube channel, we receive an access token and basic channel information to upload the videos you schedule and to show their statistics.

Kelola Konten's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

How we use data

  • To create, secure, and run your account, including sign in, activation, and password resets.
  • To publish content to the platforms you choose, at the time you set.
  • To show insights and comments from the accounts you connect, when you use those features.
  • To send service emails, such as verification codes, email change notices, team invitations, and publishing failure alerts.
  • To keep the service secure, prevent abuse, and fix technical problems.

We do not use your content or your social media account data to train artificial intelligence models.

Who we share data with

We do not sell or rent personal data. Data is only passed to the following parties, and only as far as needed:

  • The platforms you choose (Meta, Google, and others), when we publish content or fetch insights at your request.
  • Infrastructure providers that help us run the service: the server provider that hosts the application and database, Cloudflare for DNS, and Resend for service emails. They process data on our behalf and may not use it for their own purposes.
  • Members of your team in the same Kelola Konten organization, according to the role you give them.
  • Authorities, when required by applicable law.

Storage and security

Data is stored on servers we rent from a cloud provider. All connections to Kelola Konten use HTTPS. Passwords are stored as hashes, database access is limited to the people who operate the service, and email verification codes are short lived and can only be used once. No system is perfectly secure, but we take reasonable measures to protect your data and keep improving them.

Data retention

  • Account data and content are kept while your account is active.
  • Tokens and social media account data are kept while the channel is connected. When you delete a channel or remove Kelola Konten's access on the platform, the token is no longer used.
  • When an account is deleted, personal data such as email, name, and tokens are deleted or replaced with irreversible random values.
  • Server logs are kept for as short a time as possible for security purposes.

Your rights

You have the right to access, correct, and delete your personal data, and to withdraw any consent you have given. You can do most of this yourself in the app:

  • Change your name, photo, email, and password in Settings, Profile.
  • Disconnect a social media account from the menu next to the channel name.
  • Delete your account in Settings, Global Settings, Delete Account.

For any other request, reach us at the address in Contact.

How to delete your data

There are three ways. Choose the one that is easiest for you.

1. From the Kelola Konten app

Sign in at app.kelolakonten.com, open Settings, choose Global Settings, then click Delete Account. Your account, organizations, channels, and posts will be deleted.

2. From your Facebook, Instagram, or Threads settings

When you remove Kelola Konten's access on a Meta platform, we receive an automatic notification and immediately disconnect the related channels. If you also request data deletion, we delete the tokens and profile data of those channels right away, and Meta shows you a confirmation code.

  • Facebook: Settings and privacy, Settings, Apps and websites, select Kelola Konten, then Remove.
  • Instagram: Settings, Apps and websites, Active tab, select Kelola Konten, then Remove.
  • Threads: Settings, Account, Website permissions, Active tab, select Kelola Konten, then Remove.

3. By email

Send an email to hello@kelolakonten.com from your account email address with the subject "Delete my Kelola Konten data". We process the request within 30 days and confirm by email once the data has been deleted.

Cookies and analytics

The app uses essential cookies to keep you signed in and to remember the organization you selected. The kelolakonten.com website only uses Google Analytics after you agree to it in the consent banner, and your choice is stored in your browser. Analytics data does not include your email, tokens, or content.

Children

Kelola Konten is built for businesses, creators, and agencies. The service is not intended for children under 13, and we do not knowingly collect their data. If you learn that a child's data is in our service, contact us and we will delete it promptly.

Changes to this policy

If this policy changes, the latest version will be published on this page along with its effective date. For important changes, we will also notify you by email or in the app before they take effect.

Contact

Send privacy questions or requests to hello@kelolakonten.com or reach us on WhatsApp. We reply in Indonesian or English.